Managing hundreds of my clients’ clinics for the last 26 years has taught me that irrespective of how many staff members a clinic adds, you first need to make sure that your employees’ time is used proficiently. As a matter of fact, I can say that unequivocally that my top producing and most successful clients are those who spend valuable time making sure that their staff members are very happy with their jobs.

So, here are my recommendations:

Take the time to train:

Although learning on the job can be effective and may even seem that you will save time and money, studies have shown that requesting employees to learn on the fly can be extremely inefficient. Instead of having your staff work with no little or no guidance, take the extra day to teach them the necessary skills to do their job properly. Then don’t just stop there. There are many ways you should support your employee’s development with individual mentoring, classes, seminars… Remember, the better trained they are and the more productive they will be.

Match Tasks to skills:

If you truly want to maximize your employee’s efficiency you need to clearly and honestly evaluate your employee’s skills and match them with the best suited position. An extroverted, friendly and creative person would probably be best suited for a front desk reception to welcome your patients and make everyone feel comfortable. Asking your employees to be “great” at everything is just not reasonable. So, before giving an employee a task ask yourself: is this the person best suited to perform this task? If not, find someone else whose skills match your needs. 

Set Focused Goals:

So many articles have been written about making sure that goals are “SMART”- specific, measurable, attainable, realistic, and timely. Each time you want to assign a new task, ask yourself if it fits these requirements. Statistics have shown that applying the SMART method will save you much aggravation and will show your employees that you are well organized and conscientious about your office growth.

Incentivize and Reward:

Employees like many of us like to be recognized when a job is well done because it makes, they feel appreciated and is also encourages them to continue increasing their productivity. It is well known that the people who refer the most patients to a clinic are the ones who truly feel loved and special by the doctor. Give employees the opportunity to shine and when they do, make sure you acknowledge them with great praises. 

Give Honest Feedback:

Performance reviews are essential and critical to measure employee’s efficiency levels. Be honest in your evaluation and don’t ever be afraid to discuss your employee’s performance. If your feel an employee is not pulling their fair share of responsibility, sit down with them and clearly outline their shortcomings. As soon as you have made your point clear, offer them a list of suggestions and directives to help them become better in their position. By properly guiding them and showing them how they can improve their ways, will encourage them to sharpen their skills and regain confidence in their position.   

Your staff is the backbone of your office. Train them, guide them, support them, thank them and they will outperform your expectations for a long time. 

The Nation’s #1 Medical Integration Program

COA’s Medical Integration is USA’s most trusted and reputable program. Dr. Dahan, America’s most recognized leading expert authority on Medical Integration has guided thousands of doctors reach their ultimate potentials. Dr. Dahan owned and managed his two clinics for twelve years in Southern California before he became a consultant. His direct and simple approach as well as his ability to take very complex business and life issues and translate them into real life lessons, has been the hallmark of his success. In the fall of 2019, Dr. Dahan was exclusively chosen to host the Doctors Daily Live Radio Show, addressing physicians’ issues while influencing doctors to reach higher potentials. With brilliant marketing strategies, unmatched healthcare consulting experience and clinic integration expertise, Dr. Dahan has so much to offer. A gifted speaker and accomplished writer, Dr. Dahan shares his advice in his unique, informative manner. His Wisdom Podcasts are downloaded by 52,000 global listeners daily. Dr. Dahan also writes blogs for the VJ Posts and has appeared on the Charlie Harary Radio Show. 

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5147408/

A 5-Point Checklist to Improve Healthcare Employee Performance

https://journals.lww.com/joem/Abstract/2013/10000/Improving_Employee_Productivity_Through_Improved.3.aspx

https://www.verywellhealth.com/get-maximum-performance-from-your-employees-2317049